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Help & Support.
System Requirements.

If you are having technical difficulties with the training portal please review the content below.

STEP 1
Minimum Requirements

To run the online training you will need a computer that is capable of running one of the following browsers:

  • Internet Explorer 6.0 or later
  • Mozilla Firefox 1.5 or later
  • JavaScript enabled
  • Adobe Flash Player 7 (or later)
  • A screen resolution of 1024x768 is recommended

STEP 2
Adobe Flash Plugin

Our online training uses the Adobe Flash Player 7 to deliver audio, simulations and animation.

Flash not detected

Over 98% of computers already have Flash installed. To ensure you can hear the course audio and view the Interactive Simulations you must have at least the Adobe Flash Player 7 installed.

STEP 3
Viewing your Certificate

You will need Adobe Reader to view your certificate. If you are having trouble viewing your certificate, please download the latest reader.

Get Acrobat Reader

If you can view your certificate but it will not print, please contact your IT department to ensure your computer has printing capabilities.